{"id":125729,"date":"2020-02-20T13:31:40","date_gmt":"2020-02-20T13:31:40","guid":{"rendered":"https:\/\/rolling-turtles.com\/czesto-zadawane-pytania\/"},"modified":"2025-04-28T16:57:28","modified_gmt":"2025-04-28T13:57:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/camperstopsgreece.com\/pl\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Booking a campervan is one of those things that naturally gives rise to queries, concerns and doubts. Which campervan is right for my vacation? Where can I drive and camp? Are there any kind of restrictions? What should I pack with me? So we\u2019re here to put your mind at ease and we have compiled a list of everything you need to know to in order to book your road trip with Rolling Turtles.\u00a0If you still can’t find the answer, you can always contact us<\/a> and we will be happy to assist you further.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. How can I check for prices, availability and Book my Camper in an easy way?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can easily anytime check for prices, availability and book your campervan online, through the booking engine on our website\u2019s homepage. Its only few steps: Choose the dates and the pick-up location. Then choose among the available campers, camping equipment and\/or services. Pay securely, wait for booking confirmation and start dreaming! It\u2019s very easy!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2. How old are the Motorhomes, Campervans and 4x4 Pickup campers? Are they reliable and safe to drive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are very proud for our fleet, which is the youngest and biggest campervan fleet in Greece! Our motorhomes are all registered in 2022 or later \u2013 we have a lot registered in 2024 \u2013 and campervans\/pickup campers registered in 2020 or later. Therefore, they are extremely reliable and safe to drive!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3. Are your Motorhomes, Campervans manual or Automatic?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We offer both, Automatic Gearbox Campers as well as Automatic Gearbox Campers. Please choose the Camper you prefer according to the description during the Booking Procedure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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For all rentals within Greek Territory UNLIMITED KILOMETERS with FREE OF CHARGE apply. So, in this case drive as much as you like! For travelling abroad\/outside Greek Territory special rules apply according to question 22.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t5. Can ROLLING TURTLES help me plan my road trip?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are HAPPY to assist you to plan your dream road trip. Just tell us where you want to go and what you are interested in and we will be happy to help you!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t6. Do I need to go to a campsite to spend the night?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you do not need to spend the night in a campsite, as long as you respect the environment, citizens and regulations. Even if some European laws apply here too, wild camping is highly tolerated in Greece as long as you do not stay at the same place for long, disturb neighbors, make a fire, poses a bigger area than the camper etc according to EU regulations. As we have in Greece more than 500 amazing Campsites, a nice combination of both wild camping and a great campsite is highly recommended.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t7. Overnight Service \u2013 Use the Rolling Turtles Camperstop Services<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

With us, you can feel relaxed, no matter what time you arrive or depart! You can stay overnight at our premises, have some nice hot showers, enjoy a comfortable lounge with barbeque and sleep in a safe and quiet environment. Then you can start your road trip adventure next day morning refreshed and relaxed!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t8. Do you offer airport or city transfers for pick up and drop off?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we offer airport or city transfers according to our AGB Terms & Conditions police. You can easily Book ON-LINE our TAXI SERVICE<\/a>. If you have booked a RENTAL just send us a message upon your arrival and we will be there shortly.<\/p>

Please consider following RENTAL MEETING POINTS<\/p>

Airport RENTAL MEETING point:<\/span> Opposite SOFITEL HOTEL Entrance, wait on the street. Just send us a message upon your arrival and we will be there to pick you up shortly.
Metro Station RENTAL MEETING point:<\/span> KOROPI Metro Station, wait on the street. Just send us a message upon your arrival and we will be there to pick you up shortly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Once booked, for any questions, please communicate with us only via the mail chat, in order for all our Rolling Team Colleagues to receive your message in time and prepare accordingly. (Our colleagues have no access to other communication apps like WhatsUp, Viber, Messenger, Facebook etc) and important information might get lost! So, please follow this important rule to be always aligned on the same page.<\/p>

If you are already on the road and you need assistance you may communicate with us via HOTLINE Service via WhatsApp (QR Code to Scan on Stickers inside the camper)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Of course! We have a wide range of first-class camping equipment (barbeque grills, tables & chairs, generators HONDA, etc.) and sports equipment (SUP, bicycles, E-Scooters,Bikes) which you can order online during the booking procedure of your preferred campervan to enjoy a perfect and comfortable road trip!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can only pick up and drop off your campervan at our rental location in Athens (8 minutes from the airport). Please enter ROLLING TURTLES into GOOGLE MAPS and its very easy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t12. What are the Pick-up and Drop off hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Holiday is about relaxation, happiness and peace of mind. So, don\u2019t worry, no matter which Day you arrive, we will be there 24\/7 with a big sunny smile for you \ud83d\ude0a.<\/p>

Our standard office hours are MO-SA from 09:00 AM to 16:00 PM, while
\u2022 STANDARD Pick Up (FREE OF CHARGE) is MONDAY \u2013 SUNDAY* between 13:30 PM \u2013 15:30 PM.<\/strong>
\u2022 STANDARD Drop Off (FREE OF CHARGE ) is MONDAY \u2013 SUNDAY* between 09:00 AM \u2013 10:00 AM.<\/strong><\/p>

In all cases for drop off and pick up, priority is based on prior rentals and a simple \u201e1st comes 1st served \u201cpolicy. You may choose during the Booking Procedure a \u201cNon \u2013 Standard\u201d pick up or drop off time against an extra fee. Just select the exact pick up or drop off time that you wish during the online Booking Procedure. If there is availability the Booking Engine will automatically charge after the Booking Confirmation the fee. ATTENTION! If there is no charge by the Booking Engine for your selected Non-Standard hours, this means that there is NO availability. In this case you may simply pick up or drop off the camper within the STANDARD HOURS. It is highly essential that the selected written Pick-Up & Drop Off times will be strictly adhered to. *Sundays & Public holidays is ALSO AVAILABLE for a fee of \u20ac49, which will be automatically charged by the Booking Engine after Booking Confirmation.<\/p>

You may select a NON \u2013 STANDARD Pick Up<\/span> upon availability, accordingly:
\u2022 10:30 AM \u2013 13:30 PM for a fee of \u20ac89
\u2022 13.30 PM \u2013 15.30 PM from MONDAY \u2013 SUNDAY* (FREE OF CHARGE)<\/strong>
\u2022 Any time possible upon availability according to \u201cOut of Hours Service\u201d<\/p>

You may select a NON \u2013 STANDARD Drop Off<\/span> upon availability, accordingly:
\u2022 09.00 AM \u2013 10.00 AM from MONDAY \u2013 SUNDAY* (FREE OF CHARGE)<\/strong>
\u2022 10:00 AM \u2013 13:00 PM for a fee of \u20ac99
\u2022 after 13:00 there is a full day charge
\u2022 Any time possible upon availability according to \u201cOut of Hours Service\u201d<\/p>

\u201c24\/7 Self Drop Off\u201d Service<\/span>
Add this service to your reservation if you wish to Drop Off the Camper without the presence of the Owner. You can literally enter our RV PARK Facilities 24hours per day or DURING THE NIGHT – IMPORTANT! ALWAYS PRIOR the RENTAL DECLARED DROP OFF time – and park the camper safely, drop the keys in the KEYS DROP BOX & simple go home. No matter what time you arrive! Then we will do the Checking of the Camper by ourselves coming working days and inform you! Attention: Please do not forget to sign the Authorization for „Drop Off Procedure” & checking the vehicle without the presence of the renter (mandatory). The fee of this service is \u20ac59, which applies additionally to the above time limitation charges.<\/p>

\u201cOut of hours\u201d Service Fees with Presence of Owner<\/span>
If you don\u2019t wish to obtain the \u201c24\/7 Self Drop Off\u201d Service, we will be THERE FOR YOU in person no matter when you arrive. For our \u201cOut of hours\u201d Service following fees apply in addition to the above time limitation charges: a) Pick Up\/Drop Off from 15:30 PM \u2013 17:00 PM for a fee of \u20ac149, b) Pick Up\/Drop Off from 17:00 PM \u2013 19:00 PM for a fee of \u20ac239, c) Pick Up\/Drop Off from 19:00 PM \u2013 21:00 PM for a fee of \u20ac299.
If you travel from 16\/09 until 30\/06, you may choose during the Booking Procedure a LATE DROP OFF 13:00 \u2013 18:00 for a fee of \u20ac169.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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For the RENTAL fee payment, you may send a WIRE TRANSFER of the total value to the following BANK ACCOUNT, while mentioning the Renters Name\/Surname. Please send the swift copy of the wire transfer to accounting@rolling-turtles.com<\/a> asap, in order to receive a Booking Confirmation by our booking System. If not, the vehicle will be still available for others to rent on the Booking Engine and your booking will not be confirmed. Upon payment, it is always essential to receive a Booking Confirmation by our Booking System. As long as no Booking Confirmation is received, your \u201cbooking\u201d is not valid\/confirmed. For the security deposit, payments in cash or wire transfers are not accepted. For the SECURITY DEPOSIT you may enter the same or a different Credit Card.<\/p>

BANK ACCOUNT<\/strong><\/span>
FLY AND CAMP SA \u2013 ROLLING TURTLES
IBAN: GR5201106690000066900411498
BANK: NATIONAL BANK OF GREECE
BIC\/SWIFT: ETHNGRAA<\/p>

ALTERNATIVELY, you may pay (* except for USA and CANADA Citizens) the RENTAL FEE by simply entering your CREDIT CARD during the on-line Booking Process to receive a Booking Confirmation. Upon receiving a Booking Confirmation, your reservation is booked and you may start dreaming\u2026<\/p>

For USA & CANADIAN customers payments for both Rental Fee & Security Deposit are accepted exclusively via Wire Transfer (Credit Card payments are not accepted) or Cash Payments. In case you paid successfully with your credit card the funds will be refunded to the same credit card after making a wire transfer or cash payment.<\/p>

Accepted Credit Cards:<\/strong> Visa, MasterCard.
Not accepted Credit Cards are:<\/strong> American Express, Electron, Maestro, Diners, Discover, Prepaid and all Credit Cards from USA\/CANADA and any other card not listed in the table above.<\/p>

The rental fee and the security deposit shall be paid in full prior the pick-up date, according to the current AGB Terms & Conditions. There is no obligation whatsoever from the Owner to the Renter regarding a initially \u201cconfirmed\u201d booking, as long as the full due payments are not received in time. In this case the booking will be automatically cancelled \u2013 on Renter\u2019s responsibility according to the cancellation policy of the AGB Terms & Conditions \u2013 and the vehicle will be automatically offered as \u201cavailable\u201d by the booking engine.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We are here for you also for short escapes! For the majority of our vehicles, the minimal rental period is 2 nights (with the exception of high season periods). Just select your vehicle, location and rental period of your choice and in case of a minimum rental period restriction you will get notified automatically from the booking engine.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t15. What is the security deposit for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The security deposit is due couple of days prior pick up and will be automatically pre-authorized via the Booking Engine on your declared credit card (same or different credit card than for the rental fee). It will be released automatically after drop off by the booking engine, if there are no damages, due payments etc. The security deposit is mandatory and can only be pre-authorized by a credit card via the Booking Engine. The Credit Card owner has to be either the Renter\/Passenger and co\/sign the Rental Agreement. In case the Renter hasn\u2019t provided the security deposit as requested prior PICK UP the vehicle cannot be delivered. It is allowed to charge the Security Deposit on a different Credit Card than the rental fee. For more information\u2019s, please read our AGBs Terms & conditions.<\/p>

For USA & CANADIAN customers payments for Security Deposit is accepted exclusively via Wire Transfer (Credit Card payments are not accepted) or Cash Payments. . In case you paid successfully with your credit card the funds will be refunded to the same credit card after making a wire transfer or cash payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t16. What is the service fee for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The service fee includes the costs for unlimited kilometers, regular vehicle maintenance, vehicle camping gear maintenance, Standard third-party insurance coverage, proper and detailed vehicle introduction as well as 15 minutes demonstration handover upon pick up and drop off. It also includes a full water tank, solar panel*, air condition* gas tank, leveling triangles, power cables and standard roadside assistance.<\/p>

*in the available campers<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, you can upon availability! Just send us a mail with the new booking date, and we will happy to check if we can rearrange your road trip, depending on availability. Please be aware that a rebooking is only possible for the whole initial booking days, or longer. Please also notice that you if want to rebook a 2nd time the same reservation, you will first need to cancel and then book again. If you want to stay longer on the road, please call us at least 3 days earlier before your initial last day, and we will also check availability and extend your journey and the due rental amounts written by email. For more information, please refer to our AGB Terms & Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t18. Can I cancel my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you need to cancel your reservation, please send us an email with your name, booking number and the dates of your reservation.\u00a0<\/p>

In this case the following cancellation fees are due:<\/p>